Level 1 sweep and inspection to the NFPA 211 annual standard - flue, crown, cap, and flashing checked and photographed
Chimney sweep logs do not sweep chimneys. They loosen some creosote - which then falls where a brush and vacuum still have to collect it.
Before
After
Before
After
Before
AfterThe Hearthstone Chimney Co. Guarantee
We stand behind every chimney sweep, repair, and rebuild we do in Southampton because we’re not going anywhere. Forty-two years in, and we’re planning on thirty more. That changes how you treat a job. When Russell Haines started this company in 1984, he figured out pretty quick that a guarantee only matters if you’re still around to honor it. Our 90-Day Done Right Promise is simple: if it’s not right, we come back and make it right. In writing, no arguing. The number on your estimate is the number on your invoice. That’s a square deal, and it’s how we’ve worked from day one.
What’s Covered
- Workmanship on every job. Whether we’re sweeping a flue in North Sea, installing a DuraFlex liner in Water Mill, or rebuilding a crown in Sagaponack, the work gets done to the same standard Russell set back in 1984. If something we did fails within 90 days due to how we did it, we fix it. No forms to file, no runaround.
- Parts and materials we supply. We work exclusively with professional-grade brands: DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. No builder-grade substitutes, no corner-cutting. If a part we installed has an issue related to our installation, that’s on us. We source correctly, we install correctly, and we stand behind both.
- Cleanup that leaves no trace. Our technicians lay down protection before they start and clean up when they’re done. If we track soot through your hallway or leave debris in your Southampton fireplace, call us. That shouldn’t happen, and if it does, we make it right.
- On-time arrival, every appointment. We’ll be there when we say. Most jobs are completed in a single visit by background-checked, uniformed technicians. If we run late due to something on our end, we communicate it. Respect for your time is part of the deal.
- Honest pricing with no surprises. No-hassle upfront pricing means the estimate you approve is the final bill. We don’t find “additional problems” once we’re up the ladder and then hold you hostage. Our Level-2 camera inspections come with photos you can see and a plain-English verdict. Documented like an engineer, explained like a craftsman. If work can safely wait, we’ll tell you.
Our Satisfaction Promise
Here’s what happens if you’re not satisfied with our work. Call us. A live person answers, 24 hours a day, 7 days a week. No voicemail maze, no callback queue. You explain what went wrong. We schedule a return visit, usually within 48 hours. Our technician arrives, assesses the issue, and fixes it. If we missed something, we own it. If a part failed, we handle it. The 90-Day Done Right Promise is governed by our K.E.Y.S. values code: Krafted right, Every time, Your home first, Standing behind it. That’s not a slogan on a truck. It’s how we settle disputes. In writing, no arguing. We’ve had customers in Hampton Bays and Quogue call us back for small adjustments, and we’ve had them call because they simply wanted something explained again. Both get the same response: we’ll be there. The goal isn’t to win an argument. The goal is to leave you with a chimney that works and the confidence to use it.
Licensed & Insured Backing
A guarantee is only as solid as the company behind it. We’re licensed and insured, which means there’s real accountability if something goes wrong. Not a handshake and a prayer. Not a guy with a truck and a cell phone who might pick up next week. Insurance protects your property while we’re on it. Licensing means we’ve met the standards New York requires for this trade. After 42 years in Southampton and surrounding communities, we’ve seen what happens when homeowners hire unlicensed sweepers who don’t carry proper coverage: a damaged roof, a scratched floor, a fire that could’ve been prevented, and no recourse. Our paperwork is current, our coverage is real, and we’ll provide documentation if your insurance or attorney needs it. That’s the foundation underneath our promise. Done right, and we stand behind it.
Frequently Asked Questions
It lasts 90 days from the date we complete your job. If anything we did fails due to our workmanship or the materials we supplied, we return and fix it at no charge. Call (516) 619-2915 and a live person will get it scheduled.
Call us anyway. Many issues that arise later are still related to our original work, and we’ll evaluate honestly. If it’s unrelated wear, weather damage, or normal aging of your chimney system, we’ll explain what happened and give you upfront pricing for the fix. No pressure, no mystery.
We install professional-grade materials from DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield. If a manufacturer defect surfaces, we handle the warranty claim with the supplier and make sure you’re not stuck in the middle. Our 90-Day Promise covers our installation; we also advocate for you with the manufacturer when their product is at fault.
We don’t disappear. If we’re running behind due to traffic on Montauk Highway or a previous job took longer than expected, we call you. If we somehow miss an appointment entirely, which is rare, we apologize, reschedule at your convenience, and apply a credit to your service. We’ll be there when we say.
Yes. Every estimate includes the 90-Day Done Right Promise in writing. Keep your copy. If you ever need to invoke it, there’s no paperwork to dig up, no fine print to parse. In writing, no arguing. That’s the Keystone Standard.
Yes. Every technician who enters your Southampton home has passed a background check and arrives in uniform. Most jobs are completed in a single visit. You’re welcome to ask for identification when we arrive.
Get a second opinion. In fact, we’ll give you a free second opinion on any written estimate from another company. Bring us their paperwork. We’ll inspect with our camera, show you the photos, and tell you straight whether they’re right or not. We’ve found other companies in Suffolk County recommending unnecessary liner replacements when a simple repair would do. We’ve also found genuine issues that the previous sweep missed. Photos you can see, a plain-English verdict.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Southampton since 1984.