What Southampton Homeowners Say About Hearthstone Chimney Co.
Reviews matter because they come from people who were in your exact situation. They had a chimney that hadn’t been touched in years, or a smell they couldn’t trace, or a home inspector waving a red flag before closing. We don’t ask for reviews after every job - only when we know we earned one. Here’s what Southampton homeowners have said about our chimney cleaning work.
Recent Reviews
We bought a place on Little Plains Road and the chimney hadn’t been swept since 2019. Russell showed me the camera feed - thick glazed creosote halfway up the flue. His crew cleaned it out in one afternoon and left zero mess in the living room. We burned our first fire that weekend without worrying about what was up there.
- Jasmine P., Southampton Village
I’d been getting quotes for a liner replacement that sounded suspiciously high. Russell came out, ran the camera, and pointed out the crack was in the crown, not the liner at all. Saved us thousands. The 90-Day Done Right Promise isn’t marketing - he put it in writing, no arguing. That’s rare out here.
- Brian B., North Sea
Our rental in Shinnecock Hills needed the chimney swept between tenants. Called at 8 PM on a Sunday, actual person answered. Scheduled for Tuesday, technician showed up in uniform, background check confirmed before he stepped inside. Photos of the flue condition emailed to me same day. Property manager approved the invoice without a question.
- Javier H., Shinnecock Hills
After the 2024 winter storms, water was coming down our chimney into the firebox. I assumed it was the cap. Russell’s inspection showed the crown had hairline cracks from freeze-thaw cycles - common in Southampton’s coastal climate, he said. They sealed it with HeatShield, replaced the cap with a Gelco, and we haven’t had a drop since.
- Elena F., Southampton Village
Three chimney companies told me I needed a full rebuild. Russell ran his level-2 inspection and found the structure was sound - just needed a thorough cleaning and a new damper assembly. He explained it like a craftsman, not a salesman. The estimate matched the final bill exactly. No surprises, no panic, no unnecessary masonry work.
- Brian B., North Sea
We heat with wood all winter in Sagaponack and the creosote buildup was getting ridiculous. Russell’s team used professional brushes, not the hardware store kit I’d seen other guys pull out. They also checked the clearance to our wood beams - something nobody else had mentioned. Done right, and they stood behind it. We’ll call again next fall.
- Javier H., Sagaponack
Why Customers Trust Us
Every review points to the same thing: homeowners in Southampton want someone who’ll tell them the truth about what’s in their chimney, not what makes the biggest invoice. Russell Haines built this company on that premise back in 1984, and it’s why we’re still here after 42 years.
The level-2 camera inspection is the difference. You see what we see. The photos don’t lie, and the plain-English verdict means you understand whether work can wait or needs to happen now. No scare tactics. No mystery. When we do recommend work, it’s backed by documentation and the 90-Day Done Right Promise - in writing, no arguing.
Our technicians are background-checked and uniformed, and most chimney cleaning jobs finish in a single visit. The price we quote is the price you pay. We use DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield - professional-grade materials, no builder-grade substitutes. A company that plans to be in Southampton thirty years from now acts accordingly.
Calls are answered by a live person, 24 hours a day, 7 days a week. Not a voicemail. Not a callback queue.
If your chimney hasn’t been cleaned in over a year, or you’re buying a home and need an inspection before closing, or you just want to know what’s actually up there - call (516) 619-2915. Estimates are free, and you’ll speak to a real person when you dial.
Written by Russell Haines, Owner at Hearthstone Chimney Co., serving Southampton since 1984.